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Before making a booking enquiry please note the following important points:
You can request a booking directly online using the "Check Availability" button below. Please indicate in the "Any other notes.." section of the booking form whether you require booking for a Standard Unit or Private Suite. - If neither is specified, it will be assumed you require "Standard / Communal" accommodation. Please also indicate what time you would like to drop off (within our normal opening hours). If you need to drop off or pickup outside our normal opening hours, please indicate this and we will contact you to discuss if this is possible.
If you are a new customer whose pet has not previously stayed with us, you must also specify the breed and age of your cat(s). We will also need to speak with you by phone before accepting your booking, so please ensure you include a phone number for us to be able to contact you on.
If you are a new customer, making a Christmas / New Year booking and your pet has not previously stayed with us, please DO NOT use the online booking feature as your booking will be declined. - We will need to speak with you and arrange a pre-christmas trial with your cat to assess suitability around other cats during such a busy period. - All customers who wish to board their cat with us over Christmas / New Year MUST have completed at least a 3 day stay by the end of September. - As per our terms and conditions we will NOT accept bookings for Christmas / New Year unless your pet has boarded with us previously.
Please do not use the booking request feature if you already have an existing booking. - If you need to contact us with any questions or need to follow up regarding an existing booking, please either use the "Contact Us" form or email us directly.
By making a booking request, you are agreeing to our "Terms & Conditions of Boarding & Visiting", so please ensure you have read and understood these before you submit your booking request.
Communal: Our communal area is our most economical option and are suitable for most cats. It consists of a large indoor area and outdoor open air conservatory well equipped with cushions, bedding, cat trees, comfy chairs and scratch posts. We have over 150 "hidey holes" and places for our guests to hang out and sleep. We have provided all these places because we have found that most cats do not like to be "caged" at night and seem much happier having the freedom to do their own thing. - The majority of our guests seem much more relaxed with this setup. Some customers ask whether cats will fight in the communal area. - We rarely find any problems in this regard as cats are generally only aggressive when defending their own territory. However, as the cattery is a "neutral" environment, such aggression is rare. - Most cats adapt well to the communal environment, however if your pet is not sociable or is very timid, a private suite may be a better option.
Our standard / communal rate is $20.00 per cat, per day.
Private Suites: Our "Private Suites" are large self-contained rooms with exclusive indoor and outdoor areas and are suited for cats who are not sociable or are timid. They are also a good option for cats who have very specific dietary requirements as food can be administered much more easily away from other cats. Private Suites are also a good option if you have 2 or more cats as we offer discounts for more than 1 cat in each of these rooms. Each Private Suite can accommodate up to 4 cats (if you have that many!). Our Private Suites are EXTREMELY popular and are usually booked several weeks in advance.
Our Private Suite pricing, per day is as follows:
- 1 Cat: $30.00
- Each Additional Cat in the same Suite: $20.00
- PLEASE NOTE: During the Christmas / New Year holiday period, due to extremely high demand, our Private Suites are priced per "Suite" (not per cat) and cost $75 per day for UP TO 4 Cats, and during the month of January, there is a minimum 2-cat per day charge ($47) for all private suite bookings (from after the Christmas / New Year period until Waitangi Day).
Christmas & New Year Bookings: Christmas & New Year is our busiest period, and we are always fully booked at this time of year, so we recommend booking your cat's stay at the earliest possible opportunity to ensure a space (we usually have a waiting list from the end of September). Our peak Christmas / New Year period generally runs from the Friday before Christmas Day to the Sunday after New Years Day. Because we are so busy over this period, we now have a policy whereby we will only accept bookings at Christmas / New Year for cats who have already stayed with us before and which we know are comfortable being around other cats. We also have a 14 day minimum charge over Christmas & New Year due to the fact that because this is our busiest time, we do not get to have a day off on Christmas Day or any of the other 3 public holidays during this period. Due to high demand, and because of some last-minute cancellations we have had in previous years, a deposit is required to secure Christmas and New Year bookings. For "Communal" bookings, a non-refundable deposit of $100 per cat or 50% of the total amount (whichever is greater) is required by the 31st October. All "Private Suite" bookings for the Christmas / New Year period must be paid for IN FULL within 10 days of making the booking. - Refunds may be available for cancellations depending on how soon the cancellation is made prior to boarding (Please see our "Terms & Conditions" below for more information. We will send email reminders for deposit payments around the middle of October. If we have not received your deposit within 10 working days of the reminder being sent, your booking will be made available to the next customer on our waiting list. For 2023 / 2024, our peak Christmas / New Year period will run from Thursday 21st December 2022 - Sunday 7th January 2023
PLEASE NOTE OUR LIMITED CHRISTMAS / NEW YEAR OPENING HOURS FOR DROP-OFFS & PICK UPS. - Whilst we have been flexible around these in previous years, we have found that such flexibilty at this time of year does not work either for us or our guests. - Absolutely NO EXCEPTIONS will be made.
Peak Periods: Because we want to provide the best quality care for our guests, we have now reduced the limit on the number of cats boarding with us at any one time. - This ensures that your pet has the best possible experience with us during their stay. However, unfortunately, during peak periods, we receive approximately 3 times the number of booking requests than we feel comfortable accommodating. This, in addition to the fact that particularly Christmas, New Year and Easter include several public holidays, means that we have a minimum charge policy during these times. Please see our "Terms & Conditions" for full details of our "peak period" booking policy and charges.
Discounts: Please contact us for enquiries about discounts for either long stays or multiple cat households and we will see what we can do.
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